We ship our products from Leipzig, Germany.
We strive to process all orders quickly, carefully, and securely packaged.
Shipping within Germany
Shipping within Germany is generally done with DHL.
Shipping costs:
| Shipping method | Costs |
|---|---|
| DHL Parcel | €5.99 |
| Freight forwarding from 150 kg | €59.50 |
The shipping costs applicable to your order will be displayed in the checkout before you complete the order.
Delivery time
Delivery time within Germany is usually 2–4 working days.
For individual products, the processing time may vary. The estimated delivery time will be indicated on the respective product page, if necessary.
For larger orders or freight deliveries, a different delivery time may apply.
Shipping within the European Union
We also ship our products to selected countries within the European Union.
Shipping costs depend on the destination country, the weight, and the size of the order.
The shipping costs applicable to your order will be displayed in the checkout before you complete the order.
Delivery time within the EU is usually 3–7 working days.
Depending on the destination country and shipping method, different delivery times may apply.
Returns
14-day right of withdrawal
As a consumer, you generally have the legal right to cancel your order within 14 days without giving reasons. The withdrawal period generally begins upon receipt of the goods.
You can find the full information in our:
Cancellation Policy
Return costs
In the event of a normal withdrawal, the customer bears the direct costs of the return, provided we have properly informed them thereof.
Please contact us before returning at:
We will then inform you about the next steps and the return address.
Please do not return any goods without prior contact.
Damaged or faulty goods
If your order arrives damaged or has a defect, please contact us as soon as possible at:
Please send us:
- Your order number
- Photos of the damaged or faulty product
- Photos of the packaging
- A brief description of the problem
We will review your complaint and inform you about the next steps.
Free return for justified complaints
If the complaint is recognized by us and a return is necessary, we will cover the necessary return costs.
In this case, we will provide you with a return label after consultation or inform you about the free return option.
Please do not return damaged or faulty goods at your own expense before contacting us.
For justified defects, the statutory warranty rights naturally apply. The necessary costs of subsequent performance, including necessary transport costs, are generally borne by the seller.