If you are a consumer, you generally have a statutory right of withdrawal for distance contracts.
You have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period begins on the day on which you or a third party designated by you, who is not the carrier, have received the goods.
To exercise your right of withdrawal, you must clearly inform us of your decision to withdraw from the contract.
Please contact us by email for this purpose:
No reason is required.
Returns upon Withdrawal
After exercising your right of withdrawal, the goods must be returned without undue delay, and in any event no later than 14 days.
The direct costs of returning the goods are borne by the customer.
Please do not return the goods without prior contact. We will provide you with the necessary return information after receiving your withdrawal notification.
The goods should be returned safely and appropriately packaged, if possible.
Condition of the Goods
You may unpack and examine the goods to the extent necessary to ascertain their nature, characteristics, and functioning.
Please handle the goods carefully.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Refund
Upon receipt of your withdrawal, we will refund all payments received from you, including the costs of the cheapest standard delivery offered by us.
The refund will be processed without undue delay and no later than 14 days after receipt of the withdrawal.
We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
The refund will generally be made using the same means of payment as you used for the initial transaction.
Damage and Complaints
Please check your order immediately upon receipt.
If an item has arrived damaged, has a defect, or if you have received the wrong item, please contact us as soon as possible at:
If possible, please send us the following information:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- A brief description of the damage
We will review the complaint and inform you of the next steps.
Costs for Legitimate Complaints
In the event of a legitimate defect or damage to the goods, we will cover the necessary return costs.
The customer does not have to bear the necessary return costs themselves for a legitimate complaint.
Your statutory warranty rights remain unaffected. In particular, statutory rights to subsequent performance may exist in the event of a defect.
Personalised Products
For products manufactured according to individual customer specifications or clearly tailored to personal needs, the statutory right of withdrawal may be excluded.
This does not automatically apply to regular products from our range.
Sale and Reduced Items
Reduced items are also generally subject to statutory consumer rights.
A discount or special offer does not automatically lead to the exclusion of the statutory right of withdrawal or statutory warranty rights.
Exchanges
We generally do not offer direct exchanges.
If you would like a different product, you can return the item received within the scope of the statutory right of withdrawal and then place a new order.
Return Address
Please do not send a return to us without prior contact.
After contact, we will provide you with the valid return address for your return and further information.
XDodo Candles
Etkar-André-Straße 19
04157 Leipzig
Germany
Contact
For questions about returns, withdrawal, or complaints, you can reach us at:
XDodo Candles
Hand-poured in Germany
A collection of scented art.